Biller Validation
Use approved biller and payment-network routes.
Customers can share the biller, consumer or account number and payable amount for an assisted payment request.
Biller availability, late fees, settlement time and receipt rules depend on the approved payment network and the utility provider.
Use approved biller and payment-network routes.
Check consumer details and payable amount before payment.
Process payment only through the authorised provider workflow.
Provide a receipt or transaction reference where available.
Assist with pending, failed or reversed payment status.
Support approved service points offering bill-payment assistance.
Select the utility category and exact biller.
Provide the consumer or account details.
Confirm the customer name, due amount and applicable charges.
Process through the approved payment pathway.
Provide the available receipt, reference and status.
Assistance for eligible electricity distribution-company bills.
Support for eligible piped-gas, LPG and water billers.
Additional eligible billers may be available through the provider network.
A clearer route for everyday utility payments
The biller name, consumer number, customer name and payable amount should be reviewed before payment confirmation.
No. Availability depends on whether the biller is supported by the approved payment provider.
The payable amount returned by the biller may include applicable charges. Customers should review it before payment.
The transaction reference should be reviewed through the provider process. Resolution timing depends on the biller and payment network.
Share your location, the exact requirement and whether this is for personal use, a service point or reseller access.