OTP Messages
Authentication and verification workflows with controlled expiry.
Overview
Turn every customer touchpoint into a clear conversation
Communication tools can support authentication, shipment alerts, reminders, service updates and approved campaigns.
Sender registration, templates, consent, opt-out and message categories must follow applicable provider and regulatory rules.
- OTP Messages — Authentication and verification workflows with controlled expiry.
- Transactional Updates — Booking, dispatch, out-for-delivery and delivery alerts.
- Business Campaigns — Approved promotional or informational messaging.
- API Integration — Provider webhook and application-trigger framework.
What We Handle
Capabilities that make up the service
Transactional Updates
Booking, dispatch, out-for-delivery and delivery alerts.
Business Campaigns
Approved promotional or informational messaging.
API Integration
Provider webhook and application-trigger framework.
Delivery Reporting
Queue, provider response, retry and failure visibility.
Scheduled Messages
Controlled timing for reminders and daily digests.
How It Works
A clear step-by-step process
Define
Confirm purpose, audience, consent and compliance category.
Prepare
Approve sender, templates and fallback channels.
Integrate
Configure provider credentials and application triggers.
Test
Validate delivery, retries, status and opt-out behaviour.
Operate
Monitor queue performance and update templates responsibly.
Service Types
Communication channels for different business needs
Transactional SMS
Service alerts, booking updates, reminders and operational notifications.
- Template-led messages
- Delivery reporting
- Event-triggered workflows
Promotional Campaigns
Approved customer campaigns with scheduling and delivery visibility.
- Audience preparation
- Campaign scheduling
- Performance reporting
OTP & Verification
Time-sensitive login, transaction and identity-verification messages.
- Controlled expiry
- Retry rules
- Security-event visibility
WhatsApp Business
Utility notifications and approved customer conversations.
- Template approval
- Conversation workflows
- Media and document support
Email & Voice
Transactional email, voice alerts and IVR pathways for wider communication.
- Email templates
- Voice broadcast
- Escalation routes
API & Integration
Connect websites, software and portals to approved communication providers.
- API credentials
- Webhook delivery
- Retry and failure handling
Why It Works
Multi-channel, API-ready workflows
Communication that supports the operation
Messages can be triggered by shipment events, account actions, support journeys or approved marketing campaigns.
- SMS, OTP, WhatsApp, email and voice pathways
- Template and consent controls
- Provider acceptance tracking
- Retries and failure visibility
- Integration with business and logistics workflows
Common Questions
Questions we are asked most often
Can SMS be connected to shipment events?
Yes. Approved templates can be triggered for booking, dispatch, out-for-delivery, delivered or failed-attempt events.
Are promotional and transactional messages treated differently?
Yes. Sender, template, consent, timing and regulatory requirements can differ by message category and provider.
Can existing software use the service through an API?
Yes, subject to provider capability, authentication, approved templates and integration testing.
Contact Us
Configure the right communication mix for your business.
Tell us the channel, audience size, use case and whether you need a portal, API or managed campaign workflow.
Contact Number+91 98202 56699
Email Addresssupport@shawncargologistics.com
Office AddressPremises No. 8 & 9, 4th Floor, Shree Kamdhenu Estate, Near Vibgyor School, Behind Inorbit Mall, Off Link Road, Chincholi Bunder, Malad West, Mumbai - 400064.