Service scope
Services are provided according to the accepted proposal, rate card, serviceable locations, shipment restrictions and operational policies applicable to the account.
Customer responsibilities
Customers must provide correct shipment information, lawful contents, secure packaging, accurate contact details and required documentation.
Charges and payments
Charges may include base shipping, weight, COD, fuel, taxes, RTO, special handling and other agreed items. Payment cycles and credit limits must be approved.
Delivery and exceptions
Estimated timelines may be affected by customer availability, address issues, weather, regulatory restrictions, force majeure and other operational conditions.
Claims and liability
Claim timelines, evidence requirements, excluded goods, liability limits and dispute procedures must be stated in the approved agreement.